Service & Support
GE Aviation strives to provide exceptional service and support for business & general aviation operators. GE is focused on comprehensive training, personal customer touch, rapid response resolution, predictive diagnostics and long-term service agreements. For additional information, please refer to the data below or read our FAQ.
AOG Support
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
CF34 (All regions except USA/Canada), CF34-10E, M601, H80
Andy Pierson
- Customer Support Program Manager
- +1 513 552 6777
- andrew.pierson@ge.com
CF34-3 (USA/Canada), CFM56-5, -7, CF700, CJ610
Akhtar Naqvi
- Customer Support Program Manager
- +1 513 552 4369
- akhtar.naqvi@ge.com
Current OnPoint Customers
Chad Harris
- +1 620 442 3600 x4314
- chad.harris1@ge.com
Sales
Bill Hoernschemeyer
- +1 513 552 2936
- bill.hoernschemeyer@ge.com
James Curcio
- +1 513 552 5825
- james.curcio@ge.com
The GE Customer Web Center (CWC) is your one stop shop for Technical Publications, Spare Parts, Fleet Management and Diagnostics, Technical Inquiries, Warranty Claims, and more. To access the CWC, or to request access, follow the links below or contact the BizJet Operations Center with any questions.
For access to the CWC, contact the BizJet Operations Center at the number below, or use the link on your right to request access.
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
We are currently working to expand our Authorized Service Center Network. More information will be available soon. For current options, please contact the BizJet Operations Center at the number below.
For your nearest Authorized Service Center, contact the BJOC.
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
Consolidated Turbine Support, Inc.
- 4610 E. Fighter Aces Dr.
- Mesa, AZ 85215
Aero-Dienst GmbH & Co. KG
- Flughafenstabe 100
- 90411 Nuremberg
- Germany
Bombardier Business Aircraft Services
- Dallas Service Center
- 7336 Aviation Place
- Dallas TX, 75235
Bombardier Business Aircraft Services
- Ft. Lauderdale Service Center
- 4100 S.W. 11th Terrace
- Ft. Lauderdale, FL 33315
Bombardier Business Aircraft Services
- Hartford Service Center
- Bradley International Airport, Bldg 85-173
- Windsor Locks, CT 06096
Bombardier Business Aircraft Services
- Tucson Service Center
- 1255 East Aero Park Blvd. Bldg J,
- Tucson AZ 85756
Bombardier Business Aircraft Services
- Wichita Service Center
- Building 7, Dock 108220 West Harry Street,
- Wichita, KS 67209
Dallas Airmotive, Inc.
- 900 Nolen Drive, Suite 100
- Grapevine, TX 76051
Dallas Airmotive, Inc (d/b/a Premier Turbines)
- 3551 Doniphan Drive
- Neosho, MO 64850
West Star Aviation, Inc.
- 790 Heritage Way
- Grand Junction, CO 81506
West Star Aviation, Inc.
- 18 Terminal Drive
- East Alton, IL 62024
Duncan Aviation, Inc.
- 3701 Aviation Road
- Lincoln, NE 68524
Duncan Aviation, Inc.
- 15745 South Airport Road
- Battle Creek, MI 49015
GE's Diagnostics is an information-based technology service that provides Business Aviation operators with timely, accurate aircraft and engine information that helps improve reliability, operations and cost. With the ability to continually monitor aircraft and engine information, GE can spot issues before they become operational problems.
Current Diagnostics Customers
Tammie Johnson
- tammie.johnson@ge.com
Information on Diagnostics Billing
Justin Stephenson
- justin.stephenson@ge.com
Information on Diagnostics Offerings
Bill Hoernschemeyer
- bill.hoernschemeyer@ge.com
GE and our partners have a number of lease engines available to support both GE and non-GE engines, including the CFM56. Visit GE Engine Leasing Online at the link below for more information or contact the BizJet Operations Center for details on how to obtain a lease engine today.
For information on lease engines, contact the BizJet Operations Center.
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
GE's OnPoint offers flexible service solutions geared to everyone's individual needs. From maintenance to materials to asset management, GE creates the specific service package you need to help keep your plane or fleet productive and cost-effective.
For business aviation operators, OnPoint coverage includes:
- Scheduled & unscheduled engine-caused maintenance, including: labor, material, vendor repair, test, and line-replaceable unit repair
- Service Bulletins
- Lease engine(s)
- Transportation of installed and lease engines
- Overhaul, repair and/or exchange of LRUs
- All Life Limited Parts (LLPs)
- Comprehensive Diagnostics with immediate notification and quarterly reports
- Line Maintenance
Current OnPoint Customers
Chad Harris
- +1 620 442 3600 x4314
- chad.harris1@ge.com
Information on OnPoint Offerings
Bill Hoernschemeyer
- +1 513 552 2936
- bill.hoernschemeyer@ge.com
James Curcio
- +1 513 552 5825
- james.curcio@ge.com
Operating a worldwide network of dispatch and quick turn engine maintenance facilities, On Wing Support provides more than 3,000 rapid repair solutions yearly to more than 250 customers worldwide. The flexibility of value-added repairs when you need it, where you need it, gives you the power to lower your operational costs and help maximize time on wing.
BizJet Operations Center
- AOG Support
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
Strother
- +1 316 442 3600 x4384
- greg.dice@ge.com
Engine overhaul is available at a number of different places worldwide. To plan and coordinate an upcoming overhaul, use the contact information below.
Bill Hoernschemeyer
- +1 513 552 2936
- bill.hoernschemeyer@ge.com
James Curcio
- +1 513 552 5825
- james.curcio@ge.com
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
From new parts to personalized service, GE delivers the best designed, tested and proven parts for an engine repair. GE uses the latest technology to help customers reduce the cost of ownership and increase residual value. Below is a list of Spares providers.
CF34-3/Challenger
New Parts: Aviall Services, Inc.
- PO Boc 619048
Dallas, TX 75267-9048 - +1 972 586 1435
1 866 284 2558 (after hours / AOG) - Fax: +1 972 586 1450
Serviceable Parts: GE Aviation Materials (GEAM)
- 3010 Red Hawk Drive Suite 100
Grand Prairie, TX 75052-7713 - +1 214 960 3411
- Fax: +1 972 536 9148
- geam.cs@ae.ge.com
CF34-10/Lineage
New & Serviceable Parts: GE Engine Services
- Contact your CAM. If you do not have a CAM, complete the attached form. If you are not sure who your CAM is, contact the BJOC (bizjetops@ge.com) or Andy Pierson (andrew.pierson@ge.com)
- Parts can also be ordered through the CWC.
CFM/BBJ or ACJ
New & Serviceable Parts: GE Aviation Materials (GEAM)
- 3010 Red Hawk Drive Suite 100
Grand Prairie, TX 75052-7713 - +1 214 960 3411
- Fax: +1 972 536 9148
- geam.cs@ae.ge.com
GE offers electronic technical manuals, service bulletins, fleet highlights, and numerous other publications online on the Customer Web Center (CWC). To access the CWC, to request access or for general inquiries, follow the links below.
For access, questions or manual interpretations, contact the BizJet Operations Center. Click here to access Technical Publications on the CWC.
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
GE offers a variety of training courses from engine familiarization to full engine teardown. We offer classroom courses at our training schools in Cincinnati, OH USA and Doha, Qatar, as well as numerous online courses. See below for more information.
To register for training contact the BizJet Operations Center, or CTEC directly.
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
CTEC
- 123 Merchant Street
Cincinnati, Ohio 45246 - +1 513 552 6692
+1 513 552 2777 - cts.scheduling@ae.ge.com
Warranty claims can be filed through the Customer Web Center (CWC) at the link below. Your nearest Authorized Service Center can also assist you in filing warranty claims when they are performing work for you. For questions or assistance in filing a warranty claim, contact the BizJet Operations Center.
For assistance filing a warranty claim, contact the BizJet Operations Center.
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
Americas
Andy Pierson
- Customer Support Manager (All Inquiries)
- +1 513 552 6777
- andrew.pierson@ge.com
Premier Turbines
- Designated Repair Center (Field Support, AOG, Heavy Repair)
- +1 417 455 7700
1 800 742 2630 (AOG Support: 24x7 coverage) - www.premierturbines.com
BizJet Operations Center
- 1 877 456 JETS (5387)
+1 513 552 JETS (5387) - bizjetops@ge.com
Greg Ryan
- Sales Director
- +1 786 999 0680
- gregjames.ryan@ge.com
Europe, Africa, Asia, Australia/New Zealand
GE Aviation Czech
- +420 222 538 111 (AOG Support)
- www.geaviation.cz
Lukas Manka
- Customer Service Representative
- +420 222 538 720
- geac-customersupport@ge.com
Zsuzsanna Papdi
- Manuals, Web Access and Training
- +420 222 538 721
- geac-customersupport@ge.com
The GE Web Client Zone is your one stop shop for Technical Publications, Spare Parts, Fleet Management and Diagnostics, Technical Inquiries, Warranty Claims, and more. To access Web Client Zone, follow the links below or use the contact information below to request access or with any questions.
Request Access to Client Zone
Zsuzsanna Papdi
- Manuals, Web Access and Training
- +420 222 538 721
- geac-customersupport@ge.com
We are currently working to expand our Authorized Service Center Network. Our Service Centers are approved by GE to sell spare parts, perform inspections and line maintenance, and more. For a list of current Authorized Service Centers, see below.
Americas
Smyrna Air Center
- 300 Doug Warpoole Road
Smyrna, Tennessee, 37167 USA - Neal Ropp: +1 615 459 3337
- www.smyrnaircenter.com
Cascade Aircraft Conversions, LLC
- 903 Grinnell Road
Garfield, Washington 99130, USA - Doran Rogers: +1 509 635 1212
- cascade@garfield-wa.com
Premier Turbines
- Designated Repair Center (Field Support, AOG, Heavy Repair)
- +1 417 455 7700
1 800 742 2630 (AOG Support: 24x7 coverage) - www.premierturbines.com
Sky Tractor Supply
- 16285 5th St NE
Hillsboro, North Dakota, 58045, USA - Brian Lee: +1 701 436 5580
- skytractor@rrv.net
Australia
AG AERO
- Hanger 1
Stawell Airport, Stawell
VICTORIA, AUSTRALIA 3380 - Rob Boschen: +3 5358 2855
- rob@agaservices.com.au
- www.agaservices.com.au
Canada
Winnipeg River Aircraft
- Box 20
Pine Falls, Manitoba, R0E 1M0, Canada - Ed Gaffray: +1 204 367 2762
- fixit@bluewateraviation.ca
- www.bluewateraviation.ca
South America
Alagro Fumigaciones
- Gral Paz 1198
(2132) Funes
Santa Fe, Argentina - Carlos La Palma: +54 (0341) 493 1475
- Fax: +54 (0341) 493 1980
- alagro@funescoop.com.ar
TAM Aviacao Executiva
- Av. Emilio Antonon s/n° - Lote 1234 - Chácara Aeroporto - Jundiaí - SP - Brasil - CEP: 13212-010
- Ezequiel de Souza Junior +55 11 4589 5501
- ezequiel.junior@tamexecutiva.com.br
- www.tamaviacaoexecutiva.com.br
Solo Aviation
- Aeropuerto Metropolitano
Ocumare del Tuy
Edo Mirinda 1209, Venezuela - Vicky Chicote: +58 414 010 1508
- vickychicote@gmail.com
Africa
Orsmond Aerial Spray
- PO Box 144
Bethlehem, Free State, 9700, South Africa - Tom Bezuidenhout: +27 58 303 5261
- tom@orsmondaviation.co.za
Americas
Premier Turbines
- Designated Repair Center (Field Support, AOG, Heavy Repair)
- +1 417 455 7700
1 800 742 2630 (AOG Support: 24x7 coverage) - www.premierturbines.com
Europe, Africa, Asia, Australia / New Zealand
Vladimir Svoboda
- +420 222 538 712
- geac-customersupport@ge.com
Americas
Greg Ryan
- +1 786 999 0680
- gregjames.ryan@ge.com
Russia and CIS, New Development
Michal Ptacnik
- +420 222 538 701
- michal.ptacnik@ge.com
Europe, Philippines
Alexis Vincent
- +420 222 538 201
- alexis.vincent@ge.com
Africa, Australia, New Zealand
Katka Klobalova
- +420 222 538 717
- katerina.klobalova@ge.com
Spare parts can be ordered from our factory in Prague, Czech Republic, or from any of our Authorized Service Centers. If you need a part, or have any general inquires about how to order a spare part, use the contact information below or contact your nearest Authorized center.
GEAC Prague
- Lukas Manka
- Customer Service Representative
- +420 222 538 720
- geac-customersupport@ge.com
General Inquiries
- geac-customersupport@ge.com
- Or contact your local Authorized Service Center.
Manuals, Service Bulletins, and other Technical Publications are available on Web Client Zone at the links below. For access or questions, please contact the support team at the numbers below.
For access, questions or manual interpretations, contact:
Zsuzsanna Papdi
- +420 222 538 721
- geac-customersupport@ge.com
Certificate Maintenance Course
- Prague, Czech Republic
- Zsuzsanna Papdi
- +420 222 538 721
- geac-customersupport@ge.com
Familiarization and Line Maintenance Course
- Cincinnati, Ohio, USA
- Andy Pierson
- +1 513 552 6777
- andrew.pierson@ge.com
Warranty claims can be filed directly with GE Aviation Czech or with your nearest Authorized Service Center when they are performing work for you. For questions or assistance in filing a warranty claim, use the contact information below.
GEAC Prague
- Lukas Manka
- Customer Service Representative
- +420 222 538 720
- geac-customersupport@ge.com
- Your local Authorized Service Center can perform warranty work and file claims on your behalf.
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